Privacy Policy – LoviraHotel & Casino
At LoviraHotel & Casino, your privacy matters deeply to us. Whether you’re browsing our website, booking a luxury stay, or enjoying our signature amenities, we are committed to protecting your personal information and using it responsibly. This Privacy Policy explains the types of data we collect, how it is used, and how we ensure your information remains secure.
Information We Collect
Personal Information
When you interact with our services—such as making reservations, contacting guest services, or participating in promotions—we may collect details like your name, email address, phone number, stay preferences, and interests in our gaming, dining, and wellness offerings.
Technical & Interaction Data
To improve your experience on our digital platforms, we may gather non-personal data including IP addresses, browser and device types, session details, and user behavior across our site or app.
How Your Information Is Used
Enhanced Guest Experience
We use collected data to tailor each visit to your preferences—offering efficient check-ins, curated recommendations, and personalized in-room or dining experiences.
Offers & Engagement
With your permission, we may reach out with special offers, event updates, or promotions that align with your previous visits and interests.
System Integrity & Legal Duties
We use data to maintain the safety of our digital infrastructure, monitor service quality, and fulfill legal or regulatory requirements as necessary.
Data Sharing Practices
Authorized Service Providers
Your information may be shared with trusted partners who assist with our bookings, technology operations, communications, or loyalty programs—all bound by confidentiality agreements.
Legal Compliance
In accordance with applicable laws, we may disclose data when required for legal proceedings or to protect the safety of our guests, team, or property.
Safeguarding Your Data
Robust Security Measures
LoviraHotel uses modern encryption protocols, secure servers, and continuous system monitoring to prevent unauthorized access, misuse, or data loss.
Your Rights & Control
Manage Your Information
Guests may request to access, edit, or update personal data stored with us. Our team is ready to support any such request promptly.
Communication Preferences
You may change your preferences or unsubscribe from promotional communications anytime via email settings or your guest account dashboard.
Updates to This Policy
From time to time, we may update this Privacy Policy to reflect changes in technology, legal requirements, or our service offerings. Any significant revisions will be clearly communicated via our website or guest communications.
By continuing to use LoviraHotel & Casino’s digital services, you agree to the terms and practices outlined in this Privacy Policy.